Frequently Asked Questions

Please refer to our list below for the Frequently Asked Questions about our products and services, simply click on the question to view the response.
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Reordering of Graphics that we have produced for you in the past is easy.  If you know the item code and/or description from a previous order, then e-mail this information along with quantities requested. Read More ...
Graphic Production Time Frames We only manufacture Graphics that have been ordered; we do not hold graphic stocks - reducing your Graphic unit costs.  Between the ordering months of March - September, we have an approximate two week turn around.  Between October - February, we have an approximate four week turn around.  During this time we ask that you submit your orders early, with a required supply date to ensure you don’t run out. Read More ...
Payment Terms Account holders are 20th of the month following invoice. New accounts are prepaid until a credit rating can be established. Payment terms are subject to change without notice. Read More ...
Receiving a quote from Mouldem is a simple process, whether you have a finalised design, or need one created.  We have a design team to work with you through this process.  We can work with your Graphic images, or create designs from digital images, letterheads, business cards etc if needed.  No matter what your needs are, we are here to work with you to make this process simple and painless. Read More ...
Product Pricing Custom Graphics These vary in unit price due to many factors.  These include the size of Graphic, the number of colours used, the design of the Graphic and quantities being produced.  Also if you have a number of different Graphics that you are ordering at the same time with same colours, we may be able to reduce the unit price by batch printing. Read More ...
Freight/Insurance Within New Zealand we courier your order using one of the local courier companies. All freight costs are charged additional to your graphics. Read More ...